Reference

How oddsshark Handles Your Personal Information

We collect only what we need to run your account, process payments through PayPal, Venmo, and Play+, and keep your information secure.

Account data protectionPayPal, Venmo, Play+ payment privacyYour right to access or delete dataState-law dependent eligibilityClear contact path for data requests
oddsshark How oddsshark Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review what we hold on your account, request a correction, or ask us to delete your data, our privacy support path is straightforward. Reach out through any of the channels below and we will respond to your data request in writing. Players in Pittsburgh can use the same channels as everyone else — there is no regional barrier to submitting a privacy request.

Team online

Live Chat

Start a chat session from your account dashboard to submit a data access or deletion request directly to our privacy support team.

Email Support

Send your data request to our privacy email address, found in the account settings page. We confirm receipt and respond in writing.

Account Settings

Navigate to Privacy inside your account settings to download a copy of your stored data or update your communication preferences at any time.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply encryption and access controls at every layer of your account, from the moment you link your PayPal or Venmo wallet to the point a withdrawal clears. Account security is not a single step — it is a set of ongoing practices covering how data moves, who can see it, and how long we keep it.

Encrypted Payment Paths

Every transaction through PayPal, Venmo, or Play+ travels over an encrypted connection. We never store raw card numbers or full payment credentials on our servers.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to improve the account experience. You can review and turn off non-essential cookies in your browser settings.

Retention and Deletion

Active account data is held for the life of your account. If you close your account, we retain only what state law requires, then delete the rest on schedule.

Access Requests

You can ask us to send you a copy of your stored data at any time. Submit the request through live chat or the privacy email shown in account settings and we will respond in writing.

Common Questions About Our Privacy Policy

These are the questions we hear most often about how oddsshark handles personal data, payment records, and account information. If yours is not here, reach out through live chat or the privacy email in your account settings.

We collect your name, email, date of birth, and payment details linked to your chosen method — PayPal, Venmo, or Play+. We also log device and session data to keep your account secure.

We share data only with payment processors like PayPal and identity-verification providers, and only to the extent needed to complete a transaction or meet state-law requirements. We do not sell your data.

Open a live chat session from your account dashboard or send a request to the privacy email listed in account settings. We confirm receipt and respond in writing with your data package.

Yes. Submit a deletion request through live chat or the privacy email. We delete all data beyond what state law requires us to retain, and we notify you once the process is complete.

Session cookies keep you logged in on mobile and desktop. Analytics cookies help us improve the account experience. You can disable non-essential cookies at any time through your browser settings.

We retain only what state regulations require after an account closes, then delete the remainder on a set schedule. Retention periods vary by state, so exact timelines depend on where you are located.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.